Refund Policy

1. General Overview

DEBZ GAMING reserves the right to assess each refund, return, exchange, repair, and related request on a case-by-case basis. A refund is not automatic simply because a request has been submitted. Depending on the product, issue reported, stock availability, and inspection outcome, DEBZ GAMING may offer troubleshooting, repair, replacement, store credit, or another reasonable remedy first.

Refund requests will only be considered where DEBZ GAMING determines that the claim is valid under this policy and where the product is returned in the required condition, without signs of misuse, tampering, negligence, accidental damage, installation damage, software corruption caused by the user, or unauthorised modification.

2. Refund Eligibility

A refund request may be considered only where all relevant conditions are met:

• The customer contacts DEBZ GAMING within a reasonable time after receiving the item or discovering the issue.
• The product is returned in substantially the same condition as supplied, subject to necessary inspection and testing.
• The issue is verified by DEBZ GAMING after appropriate diagnostics, testing, and physical inspection.
• The problem was not caused by misuse, mishandling, power surges, liquid damage, static damage, incorrect installation, software issues, or third-party interference.
• All serial numbers, labels, stickers, seals, and identifying marks remain intact and untampered with.
• The product is not excluded under the non-refundable categories listed below.

Possible outcomes of an approved claim

• Repair of the item
• Replacement with the same item
• Replacement with a similar item of equivalent value
• Store credit
• Partial refund where appropriate
• Full refund only where DEBZ GAMING decides it is justified

3. Non-Refundable Items

Unless otherwise required by law, the following are generally non-refundable:

• Items sold as used, pre-owned, refurbished, clearance, liquidation, special, or marked “as is”, except where an express applicable warranty clearly applies.
• Products damaged by misuse, neglect, overclocking, incorrect installation, mining use, accidents, physical damage, static discharge, liquid damage, or unauthorised repairs.
• Products with removed, damaged, altered, or tampered serial numbers, seals, stickers, labels, or identifying markings.
• Software, digital goods, downloadable products, activation keys, licences, and gift cards.
• Custom orders, special imports, made-to-order items, and supplier-specific procurement.
• Consumables and items subject to ordinary wear and tear.
• Services already rendered, labour already completed, diagnostics already performed, and configuration or installation work already carried out.
• Items returned incomplete, excessively dirty, damaged in transit back to DEBZ GAMING, or missing essential components.

4. Return Process

Customers must contact DEBZ GAMING before returning any product. Unauthorised returns may be refused, delayed, or returned to sender at the customer’s cost.

To request a return

• Email DEBZ GAMING with your order details and a full explanation of the issue.
• Provide photos, videos, screenshots, or additional information where requested.
• Wait for return instructions and approval before dispatching or delivering the item.
• Package the product securely to avoid damage in transit.

DEBZ GAMING is not responsible for return items lost, delayed, or damaged in transit where the customer arranged or handled the return shipment.

5. Testing & Inspection

All returned items are subject to inspection, testing, and verification. This is necessary to confirm the reported issue and determine whether the claim falls within a valid remedy.

• No refund, replacement, or store credit will be issued until inspection is completed.
• If no fault is found, the return may be declined.
• If the issue cannot be duplicated or verified, the item may be returned to the customer.
• Reasonable testing, restocking, courier, admin, or handling charges may apply where a claim is invalid or unnecessary.

6. Used & Refurbished Goods

DEBZ GAMING sells new, used, and refurbished products. Used and refurbished items may show cosmetic wear, minor marks, or signs of prior use, and such cosmetic issues do not automatically qualify as defects or grounds for refund.

These products may also be subject to limited testing periods, limited warranty terms, or reduced remedy options compared with brand-new goods. In many cases, the preferred remedy for used or refurbished products will be repair, replacement, or store credit rather than a cash refund.

7. Services, Labour, Diagnostics & Repairs

Charges for labour, diagnostics, cleaning, call-outs, installations, data-related work, software setup, upgrades, maintenance, and repairs are generally non-refundable once the service has begun, been booked, been partially provided, or been completed.

• Diagnostic fees may still apply even where the customer declines further work.
• Labour already spent remains billable.
• Customers are responsible for backing up their own data before handing in any device.
• DEBZ GAMING is not responsible for data loss unless expressly agreed otherwise in writing.

8. Shipping, Delivery & Collection Costs

Original shipping, courier, collection, admin, packaging, and handling fees are generally non-refundable unless DEBZ GAMING agrees otherwise in writing.

• Courier and transport costs already incurred
• Packaging and materials costs
• Payment gateway or transaction processing fees where applicable
• Reasonable restocking, admin, or testing charges where legally and practically appropriate

Customers may also be responsible for return shipping costs unless DEBZ GAMING confirms that the return is due to a verified fault for which it accepts responsibility.

9. Damaged, Missing or Incorrect Orders

Customers should inspect all products as soon as reasonably possible after delivery or collection. Any claim relating to visible damage, missing accessories, wrong products, or incomplete orders should be reported promptly.

• Do not install, modify, or continue using a product that appears incorrect or visibly damaged.
• Keep the original packaging, included accessories, and labels where possible.
• Provide photos and a full written explanation when reporting the issue.

10. Chargebacks, Reversals & Policy Abuse

Customers agree to contact DEBZ GAMING first in good faith to attempt to resolve any order problem before initiating a chargeback, payment reversal, or third-party payment dispute.

DEBZ GAMING reserves the right to contest unjustified chargebacks, submit evidence, suspend future service, refuse future orders, recover associated costs, and take appropriate action where a customer attempts to misuse the refund process, makes false claims, or attempts to obtain goods, services, or funds dishonestly.